TAG’s interactive simulations imitate real-life situations to educate key members of your company in their roles and responsibilities in recall and crisis management. TAG simulations incorporate your products and processes test all aspects of your plan – the people, processes, and systems – to provide a higher level of confidence that it will work in crises when time is of the essence.

TAG can review and/or develop a recall and crisis management plan through an enterprise risk management lens to:

– Identify gaps and risks.
– Recommend action-oriented solutions.
– Review for regulatory compliance (including FSMA).
– Suggest ways to leverage technology.

TAG is not an audit firm and does not work from a checklist. Rather, we provide a strategic, holistic assessment to observe current practices and look for opportunities for improvement. Many food and beverage companies steer auditors away from known problematic areas; TAG is proud that our clients use facility assessments to share their concerns with us, so that we can offer constructive advice and practical, cost-effective solutions.

With over 3.6 billion users on social media worldwide, you can expect the word of a crisis to spread within a matter of minutes or seconds. So it is critical that in the first 24 hours of a crisis, your company has taken the right steps to mitigate the chance of a social media nightmare.

To help prevent that spotlight, TAG helps businesses develop robust crisis communication strategies and practical and effective complaint management practices. We also provide training for your marketing and customer service departments.